How long does shipping take?
Orders are processed within 1 to 3 business days. Standard US delivery takes 3 to 7 business days after that. International orders usually take 7 to 21 business days, depending on customs. Expedited options are available at checkout if you're in a hurry.
Do you ship internationally?
We ship to most countries. If your country is available at checkout, you're good. If it's not listed, we can't ship there right now. International customers are responsible for customs fees and import taxes.
How do I track my order?
You'll get a tracking number as soon as your order ships. Plug it into the carrier's website and you can see exactly where your package is.
What's your return policy?
If you're not satisfied, contact us within 60 days of purchase and we'll arrange a refund or replacement. Please reach out before sending anything back — we need to process your request first.
My order arrived damaged. What do I do?
Contact us right away with your order number and a photo of the damage if you can. We'll get a replacement or refund sorted out quickly.
Are your products made with real ingredients?
Yes. We use real butter, heavy cream, whole almonds, quality chocolate — no preservatives. That's why our products have a shorter shelf life than mass-market candy. It's a sign of freshness, not a problem.
Do you have sugar-free options?
Yes. We offer sugar-free versions of several popular items. Check the sugar-free section on our site to see what's available.
Are your lollypops nut-free?
Our lollypops are made in a nut-free facility, so they're a good option for people with nut allergies. Other products that contain nuts are made in separate areas.
What's the shelf life of your chocolates?
Because we don't use preservatives, our chocolates are best enjoyed within a few weeks of receiving them. Store them in a cool, dry place — not the fridge, which can cause chocolate to sweat and develop a dull surface.
Can I send an order as a gift?
Absolutely. We offer gift messaging and beautiful packaging on most items. Just add your message at checkout and we'll include it with the order.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, we might be able to help. Contact us as soon as possible. Once it's in the carrier's hands, we can't change it — but you can always use the return process if needed.
Do you offer corporate gifting?
Yes. We have bulk options and corporate gift programs. Use the contact method on our website for details.
How do I contact you?
Please use the contact option listed on our website. We'll respond as quickly as we can.