Return & Refund Policy

Return & Refund Policy

Our Commitment to Your Satisfaction

At See's Candies, we want you to be happy with your purchase. If you're not satisfied with any product you order from us, we offer a refund or replacement free of charge, upholding our Satisfaction Guarantee that has guided us for over a century.

Note that because our chocolates and treats are made without preservatives and have a limited shelf life, we cannot guarantee freshness for items shipped internationally, to PO boxes, APO/FPO addresses, or certain pickup locations. While we do our best, once the package leaves our hands, some factors are beyond our control.

Also, our guarantee only applies to items purchased directly from See's Candies authorized channels. Products bought through unauthorized third-party sellers are not covered.

Return and Refund Timeframes

  • You have 60 days from the date of purchase to submit a return or refund request.
  • We are unable to process any returns or replacements after this 60-day period.
  • If you request a refund, please allow 5-10 business days after approval for the refund to appear on your original payment method. Processing times may vary by bank or credit card company.
  • Order cancellations must be requested within 24 hours of purchase.

How to Initiate a Return or Replacement

  1. Contact us through the method listed on our See's Candies website to start your request. Do not send the item back before contacting us.
  2. Provide your name, contact details, purchase date, purchase location, reason for return, and a receipt or proof of purchase. We cannot verify or process returns without proof of purchase.
  3. Once your request is reviewed, we'll guide you through the next steps. In most cases, we will ask you to return the item to us at your expense.
  4. You will cover the cost of return shipping.

Refunds

After we receive and inspect the returned product, we will notify you if the refund has been approved. Approved refunds will be processed back to your original payment method.

If you do not see the refund after 7 days, check with your bank or credit card provider before contacting us, as they often have processing delays.

Replacements

If you prefer a replacement rather than a refund, please inform us when you initiate contact. We will ship a replacement item once your original request is approved.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us immediately. A photo of the damage speeds up the process but is not mandatory. We will quickly arrange for a replacement or refund.

Sale and Final Sale Items

Products marked as final sale cannot be returned or refunded. For other sale items, please follow the standard return process.

Exchanges

We do not support direct exchanges. If you want a different product, return the original item for a refund and place a new order.

Additional Policies and Fair Use

To maintain fairness, See's Candies reserves the right to request additional information to verify return claims and to deny requests if fraudulent behavior or abuse of this policy is suspected.

Questions or Help

If you are unsure whether your situation qualifies for a return or refund, please use the contact method on the See's Candies website or email us at princetoncopelandkkgi@outlook.com for a clear response.