Shipping Policy
At See's Candies, we are committed to delivering your order promptly and safely from our kitchen to your door. Below you’ll find all the details on how we handle order processing, shipping rates, delivery timelines, and special shipping considerations.
Order Processing
We process all orders Monday through Friday, excluding holidays. Most orders are shipped within 1-3 business days after placement.
- Orders placed after 6:30 AM PST will be processed on the following business day.
- Orders made on weekends begin processing the next business day.
- Once your order ships, you will receive a confirmation email including tracking details.
Shipping Rates
Shipping fees within the continental United States vary based on your order total and are charged per shipment. If your order ships in multiple boxes, each shipment may incur separate fees.
- Orders of $80 and over qualify for free standard shipping.
- Orders between $45 and $79.99 incur a $7.95 shipping fee.
- Orders under $45 incur a $9.95 shipping fee.
Delivery Times
Once shipped, standard delivery within the U.S. usually takes 3-7 business days. For international destinations, delivery generally requires 7-21 business days, influenced by customs processing times.
Please plan ahead as we cannot control customs delays, which may extend delivery time. Expedited shipping options may be available at checkout if you need faster delivery.
Warm Weather Shipping
Because we ship chocolate products, we take special care during warm weather to protect your treats from melting:
- We use insulated packaging and opt for expedited shipping during high temperatures.
- We may delay shipments if conditions at the destination are too hot to guarantee safe delivery and will notify you if this occurs.
- During warmer months, we generally do not ship orders on Thursdays or Fridays to avoid packages sitting in hot warehouses or vehicles over the weekend.
Where We Ship
We ship to most U.S. addresses and internationally. Some locations may be unavailable at checkout due to local regulations or carrier restrictions.
We do ship to PO boxes and APO/FPO addresses for most items; however, delivery times can be longer, and freshness of heat-sensitive products cannot be guaranteed when shipped to these locations.
Tracking Your Order
After your order ships, you will receive a tracking number to monitor your package’s progress on the carrier’s website. Tracking updates may occasionally pause for a few days due to batch scanning by carriers; this is normal.
If your tracking shows no movement for more than 10 business days past the estimated delivery timeframe, please contact us to investigate further.
Address Accuracy
Please verify your shipping address carefully before completing your order. We cannot modify the shipping address once your order is placed. If a package is returned due to an incorrect address, we will contact you to arrange redelivery, which will be subject to additional shipping charges.
Missing or Lost Packages
If tracking indicates delivery but you cannot locate your package, first check with neighbors or your building’s mailroom. If the package remains missing, contact us and we will coordinate with the shipping carrier to file a claim.
International Orders
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are separate from what you pay at checkout.
Customs fees vary widely and cannot be predicted; please consult your local customs office before placing your order if you have concerns about these potential costs.
Questions?
If you have any questions regarding shipping, please reach out using the contact form on our website or email us directly at princetoncopelandkkgi@outlook.com. We are happy to assist you.